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SHIPPING & RETURNS
SHIPPING POLICY
Shipping and Returns PolicyAt Siltuce Ltd, we strive to provide you with a seamless shopping experience. Below are the details of our shipping and returns policy:
Processing Time: Orders are typically processed within 2-3 business days. During peak seasons or sales events, processing times may be extended.
Shipping Methods: We offer various shipping options to cater to your needs, including standard, expedited, and express delivery. Shipping costs and delivery times vary depending on your location and the selected shipping method.
Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor the status of your shipment.
RETURN & EXCHANGE POLICY
Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you may return items within 30 days of the delivery date, subject to the conditions below:
Eligibility: Items must be unused, in their original packaging, and in the same condition that you received them. Certain items, such as perishable goods, personalized products, and clearance items, may not be eligible for return.
Refunds: Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be credited to your original method of payment within 7-10 business days.
Exchanges: If you need to exchange an item for a different size, color, or model, please contact our customer service team. We will guide you through the exchange process and ensure you receive the correct item.